Feb 2018
Audience - Government ministers, C-level leaders from international institutions, event attendees, journalists and GSMA stakeholders
Objective - Immerse people with power and influence in the worlds they can change, and show them the impact connectivity is having in transforming the lives of millions globally.
Impact - A standout initiative at the GSMA, creating an innovative, high-impact experience through company-wide collaboration. Over 500 target attendees at Mobile World Congress, including leaders from the World Bank, United Nations Foundation, UNICEF and World Food Programme.
The experience was then translated into a virtual reality demonstration and showcased at regional events, including the United Nations General Assembly SDG Zone in New York.
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When it comes to events and one-to-one engagement, marketers are continuously looking for the next best way to connect with people and get their key messages across. Presentations turned into demos, and over the last few years the rise of touchscreens and virtual reality (VR) headsets has enabled people to get closer to the action.
Having been to exhibitions across the world over the last few years, I'm still impressed by the level of innovation and use of technology to engage attendees. Huge ultra-high-definition screens, interactive spaces, dancing water features, compelling creative and 4D roller-coaster rides are giving people overwhelmingly impressive moments.
Over the last couple of years I have been working on projects involving VR headsets and 360 cameras. The technology and associated software are getting better with each iteration. The days of low-resolution, rough footage where you can see the stitches and need your imagination to fill in the gaps are behind us. The Samsung Gear 360 alone has made it possible for small filmmakers to capture live footage and put people into any environment. It still takes skill to hide the tripod and match up the seams, but that's more for the trained eye than Joe Public.
So you now have the ability to create great 360 content that you can put in a headset and have someone completely immersed in your videos and messages. Walking the halls of these events, I began to realise that lots of money was being spent on compelling content, but as the price of headsets came down they started popping up on every other stand. Which one do I stop and engage with? The next challenge for event marketers became clear: how do you get people inside your headset?
And what about those who won't put a headset on? Well, this was the challenge posed to me in the run-up to Mobile World Congress 2018. One part of the event is specifically targeted at government ministers, mobile industry executives, policymakers and many more VIPs. This group is not in the habit of putting on headsets. There are security risks, and the worry of losing face or being made to look foolish.
I reached out to some of my creative peers to find out how others were approaching this challenge, and was guided towards 360 immersive experiences. These are dome-like structures where large groups of people can be completely immersed in a journey. With 360 video you can transport people to parts of the world they have never been to, tell extremely powerful stories by placing them at the heart of the issue, and subtly command their attention for a short period of time. It's almost impossible to take your eyes off the screen, as you feel like you're in the space.
We built a team to focus on the creative story, the production and the logistics. We shaped the story we wanted to tell, briefed out the visuals, and filmed in remote parts of Pakistan and a Syrian refugee camp in Jordan. We added voiceovers and graphics to the early drafts and created a journey that groups of people could experience together.
This last point is the difference. Putting someone in a headset gives them an individual experience; they witness it and don't really vocalise their feelings once it's done. When you take people through a shared experience together, they can connect and discuss the moments they captured and how it made them feel. Regardless of what is going on in the outside world, you all escape to another world together and witness something you weren't expecting. Making people who can drive change feel something, rather than just hear or see it, is a powerful marketing tool, and I hope to see more of it in the coming years.